MyGEHealthcare3.13.0 - App Store

MyGEHealthCare is the hassle-free way to manage your digital relationship with GE HealthCare. An easy way to manage your service and support in one place - anytime, anywhere. It’s simple and fast to create and track service requests from initial contact to completion, monitor planned service needs, initiate unplanned service calls, and proactively manage service for your entire fleet, whenever and wherever you want. Manage your orders and invoices, find customer documentation and located your relevant training all from one place.

MAIN FEATURES:
It’s all available with a single login and one seamless experience, allowing you to:
. Access equipment utilization and performance analytics to guide workflow and equipment purchase decisions
. Create and track service requests via real-time push notifications for every step in the service process for your entire fleet
. View your organization’s equipment and parts orders.
. Connect with training resources
. Safeguard your fleet with the latest cybersecurity updates
. Connect with your GE HealthCare team through one central point of contact

Version History Minor bug fixes and performance enhancements 3.13.0 Sep 10 Minor bug fixes and performance enhancements 3.12.0 Jul 1 Minor bug fixes and performance enhancements 3.11.0 Jun 4 Minor bug fixes and performance enhancements 3.10.0 Apr 23 Minor bug fixes and performance enhancements 3.9.0 12/18/2025 Minor bug fixes and performance enhancements 3.8.0 09/10/2025 -Service Request creation now follows a synchronous process for smoother and more reliable operations for NUVOLO assets (USCAN).
-Improved experience by enabling visibility of multi-account assets and locations (International).
Equipment (website only)
-Refined EOGS templates for Canada regions (French canada and English canada)
-As export button has been added across all equipment pages, enabling easy data extraction (LATAM & EMEA). 3.7.0 03/07/2025 Service Request creation now follows a synchronous process for smoother and more reliable operations in LATAM and Brazil.
Improved experience by enabling visibility of multi-account assets and locations (International).
Added enhancement to the Create Service Request (SR) page for more intuitive user interaction.
Introduced a cost center filter for standalone pages to support precise reporting and analysis (USCAN). 3.6.0 12/19/2024 • New Fleet Onboarding Experience: A streamlined process is now available to enhance user onboarding.
• Enhanced Filters: Additional filters have been introduced to help you quickly locate service requests (SRs) or assets. (USCAN)
• Improved Service Request Workflow: You can now raise a service request for biomedical assets even when they are in a resolved state. (USCAN)
• Child Asset Visibility: Child assets are now displayed, enabling more effective service tracking and seamless SR creation. (South Asia)
• Performance Improvements: Various enhancements and bug fixes for a smoother experience. 3.5.0 11/21/2024 New images and layout 3.4.3 06/06/2024 -UI Enhancement 
-Now providing a better visibility Biomed department. 
- Implemented pagination on Equipment selection for better CX (Onboarding).
-Spin-off branding changes for MyGEHealthcare mobile app. 
-MyEquipment 
– translation updates. 
-Performance improvement 
-Defect fixes 3.4.2 11/09/2023 -Spin-off updates Global
-Contract /Warranty Push notification (Converged)
-Support Extended Warranty (USCAN)
-CRM migration
– UKI
-Deep link (LATAM)
-Performance Improvements
-Defect fixes 3.3.0 07/20/2023 -South Africa -Converged experience go-live (EMEA) 
-Addition of PHI warning – SR creation (Global) 
-Countries drill-down options for LATAM and EMEA 
-CRM migration changes (EMEA) 
-New End of Contract/Warranty Notification 
-Improve Custom experience (Planned Tracker)  
-Supporting Deep-link navigation 3.2.0 05/26/2023 -PCS – Additional Modality support
-New Planned Maintenance Tracker
-Defects and Incident Fixes
-Performance improvements. 3.1.0 02/16/2023 Enhancement and Spin-off changes 3.0.0 01/04/2023 -SVMX - Add extension number (Global)
-[LATAM/ SMAX] Adding caseOrigin information on Payload
-Part Tracker - Notification (USCAN & LATAM)
-Performance improvements
-Incident / defects Resolutions 2.11.0 08/04/2022 • ServiceMax migration wave 2 (EMEA)
• Revamp - Service Timeline (Global)
• Part Tracker (USCAN & LATAM)
• LATAM convergence Work(LATAM)
• Translation update (South Korea)
• Performance improvements 2.10.0 03/04/2022 - BioMetric Authentication
- Translations Missing for Certain Pages
- Restrict SR problem statement to English language
- Remove- minimum preference alert in Equipment screen
- Contact Number Restriction 2.9.0 12/16/2021 -Account setup in-progress check
-Adding SIP status for PM SR
-Helium Level unit fix
-App Support - ServiceNow API update
-New on-boarding experience
-Search option and selection count - Equipment Settings
-Performance improvements 2.8.0 09/20/2021 -Push notification -Revamp (Global)
-Showing MUST Job # post migration (France and South Africa)
-Bolivia Go-Live (LATAM)
-SR Limit alert msg (Global)
-LATAM Converged UAT Build
-Translation Update -NPS (JAPAN)
-MUST - character Unicode fix (Bulgaria)
-Performance improvements 2.7.0 08/20/2021 --ServiceMax Migration - (EMEA)

-With entire data load migrated to ServiceMax from MUST CRM. MyGEHC Mobile app is also migrated to ServiceMax for France and South Africa users..

-Now all the SR initiated from the Mobile app, will get created in ServiceMax.

--Bermuda go-live (USCAN)

-Now MyGEHC Mobile app is available for Bermuda user.

--Contact # formatting (Japan)

-App will allow user can add special characters in phone number filed to distinguish extension number

--Latency Issue resolved for asset search (South Asia)

--Incident / defects Resolutions 2.6.0 07/24/2021 • Null Activity Check (USCAN)
• MUST Special Character fix
• Limit # of SRs created on an Asset (Global)
• App Access Lockdown Alert (EMEA)
• Updated PM timeline translation for French Canadian users
• Incident / defects Resolutions 2.5.0 06/18/2021 -Direct link to MyGEHC app from iCenter. Account Setup
-Translations are update for Thai, French and Deutsch
-Label Translation Updates – Turkey
-Updated labels for Equipment status and SR type
-Label Change – Japan
-Labels updated for SR create flow and SR details screen.
-Updated French Canadian Translation - Service Activity (USCAN)
-Incident/ Defects Resolutions 2.4.0 05/21/2021 -Consolidated API for SR Create (USCAN)
-Equipment Sorting Update (USCAN)
-Logic change for Corrective and FMI SR (ASEAN)
-New look to Technical Support Card for HTM users (USCAN)
-Timestamp Update – SIP & Engineer Assigned (USCAN)
-Improved Error handling for Account Setup (USCAN)
-Phone Number API Translation Updates (Global)
-Calendar Translation for Months and Weekdays (Global) 2.3.0 05/02/2021 We’re excited to bring this new update to you with the following goodies:
* Metrics using Adobe Analytics. (Global)
* New logic to prevent duplicate notifications. (USCAN)
* Push notifications now available in Canadian French. (USCAN)
* Support tickets will be raised in case of account configuration issue. (USCAN)
* Separate On-boarding Flag
* MUST Logic Change for Debrief
* Active Modality Update (Canada) 2.2.0 03/26/2021